FAQ

Yes, it's free. You can start using the Service immediately by registering with just an email address, nickname, and password.

This Service is intended for users aged 18 and older. Age verification is performed based on the date of birth you provide during registration, and users under 18 cannot register.

You can change these yourself from the "Profile" tab on My Page. Your nickname and password can be changed directly from that form; to change your email address, click the confirmation link sent to your new address to finalize the change.

You can withdraw at any time from "Withdraw" within the "Profile" tab on My Page, after re-entering your password to confirm. Please note that upon withdrawal, any remaining UT Coin balance and unclaimed Prizes will be forfeited.

You can check them in the "Notifications" tab on My Page. You can also opt to receive email notifications if you'd like.

Coins are a dedicated point used within the Service to play Gacha. They are valued at 1 Coin = JPY 1 and can be purchased by credit card payment.

You can choose from several packages ranging from JPY 150 to JPY 30,000 (JPY 150 / 480 / 1,100 / 3,000 / 5,000 / 10,000 / 30,000, all tax included). Coins are granted at a rate of 1 Coin = JPY 1, matching the amount you pay.

Coins expire 180 days after the date of purchase, or the date they were granted (e.g., through a campaign). You can check the expiration date for each batch of Coins in the "Coin History" section of My Page. Please note that any Coins not used before their expiration date will automatically expire.

Coins are digital content that are granted immediately upon purchase, so as a general rule, refunds are not available. Please see our Refund Policy for details.

You can check the drawing probability for each rarity from "Probability Details" on each Gacha's details page.

This varies by Gacha. The number of Coins required per draw is shown on each Gacha's details page.

Yes, you can choose either "Draw x1" or "Draw x10" on each Gacha's details page.

You can see a list of all the Prizes you've won so far in the "Prizes" tab on My Page.

Some Gacha are labeled "For Persons Aged 20 or Older" or "Adult Products." You can participate in these only after age verification based on your registered date of birth. If you don't meet the requirement, the draw button will be disabled.

Complete the Exchange Procedure from the "Prizes" tab on My Page, and the Prize will be shipped to your registered shipping address.

Whether a shipping fee applies, and the amount, varies by the Tenant (store) offering the Gacha. Please check the relevant Gacha's details page or Tenant page for details.

The shipping timeframe is determined individually by the Tenant (seller) providing the Prize. Please check the "Information Required under the Act on Specified Commercial Transactions" on the Tenant's page, or contact the Tenant directly through their inquiry form.

Depending on the Prize you've won, you may be able to choose to convert it into VIP Points based on its rarity, instead of having it shipped. You can do this from the "Prizes" tab on My Page.

Credit card payment only (processed using payment services provided by Square, Inc.).

Please check your card details and try again after a short while. If the issue persists, please contact us through the Contact form.

No. No further charges will occur after the date you complete the cancellation, but you can continue using the service for the remainder of the billing period you've already paid for.

As a general rule, payments for Coin purchases are non-refundable. Please see our Refund Policy for details.

Yes, anyone can register as a Tenant. Once you register your business information, bank account details, and other required information through the Tenant registration page, you can start using the Service immediately without any approval process.

A platform fee based on your selected plan will be deducted from your sales. Please check the pricing plan shown during Tenant registration for details.

You can contact a Tenant directly using the "Contact" form on that Tenant's page.