Refund Policy

Effective Date: August 27, 2026 Article 1 (Basic Policy) This Refund Policy sets forth the rules regarding refunds in connection with the online gacha service "Ultima Gacha" (the "Service") provided by Alchemist LLC (the "Company"). Article 2 (Purchase of Coins) Coins sold through the Service are digital content that are credited immediately to the customer's account upon purchase. Due to the nature of such digital content, purchases of Coins are, in principle, non-refundable once payment has been completed. If there is an error in the payment process itself, such as a duplicate charge, please contact us through the inquiry channel specified in Article 6. Article 3 (Cancellation of Tenant Monthly Subscription Agreements) If a Tenant cancels a monthly subscription agreement for services such as Avatar Packs, visual effect unlocks, or other additional features, no further charges will be incurred after the date on which the cancellation procedure is completed. Any subscription period for the current billing cycle that has already been paid for will remain available for use until the end of that period. No automatic prorated refund will be provided for any unused portion of the subscription period. Article 4 (Returns and Exchanges of Physical Prizes) Returns and exchanges of physical Prizes obtained through Gacha shall be subject to the terms and conditions established by the relevant Tenant offering the applicable Gacha. For details, please refer to the "Information Required under the Act on Specified Commercial Transactions" posted on the relevant Tenant page, or contact the Tenant through the inquiry form available on its Tenant page. If an issue involving a product defect, damage during transportation, or any other matter cannot be reasonably resolved between the Member and the Tenant, please contact the Company through the inquiry channel specified in Article 6. Article 5 (Exceptional Refunds) Notwithstanding the preceding Articles, the Company may provide a refund on an exceptional basis if the Company determines that a refund is appropriate due to a system malfunction, another cause attributable to the Company, or other circumstances warranting individual consideration. Whether a refund will be provided, as well as the method of refund, shall be determined by the Company after reviewing the circumstances of each individual case. Article 6 (Contact) For inquiries regarding this Policy, please contact us through the "Contact" page. Article 7 (Language) This Policy may be translated into languages other than Japanese for convenience. In the event of any inconsistency, discrepancy, or conflict between the Japanese version of this Policy and any translated version, the Japanese version shall prevail.